CLINIC POLICIES



Appointment Policy

In an effort to give enough time to all visits and procedures we see patients by appointment only. However, we do occasionally have an emergency appointment that needs top priority in which case delay is sometimes unavoidable. Please be aware that we do our best to remain on schedule and run appointments on time.

For surgical procedures we often ask that your pets be dropped off by a specific time. We appreciate your cooperation as we often need to complete paperwork and/or blood work before the doctor can proceed.

Please let our staff know if you use any over the counter products for flea or tick prevention.
Examples include: Bio-spot, Hartz, Sentry, or Zodiac.

For the safety of our clients, patients and staff we require dogs to be leashed and all cats to be in a carrier or on a leash when you enter the lobby. Please keep your animals restrained and by your side until they are in an exam room as new places and people can make your pets anxious.  Please do not let your pets run loose in the lobby.


Payment Policy

We require payment in full at the time services are rendered. Diamond Hill Animal Clinic does not offer payment plans. For your convenience we accept Cash, Visa, MasterCard, American Express, Discover, CareCredit, and Personal Checks (with valid state-issued I.D.). Please note that all debit cards will be run as credit.


Financing Available

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