COVID-19 UPDATE 6/4/2020
Good Morning, we hope this message finds you and your family well. We wanted to update you with changes to our clinic protocols. These protocols are changing frequently and we are trying to keep everyone up to date as quickly as possible.
WE WILL CONTINUE TO BE UTILIZING A CURBSIDE OR DROP OFF PROTOCOL FOR ALL APPOINTMENTS.
When you arrive, the front door will be locked. Please call 401-658-0751 when you arrive and a technician will take a brief history over the phone with you. A technician will then come out to your car to retrieve your pet and bring ONLY your pet inside. The doctor will call you from the building to discuss the exam findings.
WE WILL CONTINUE TO BE UTILIZING A CURBSIDE PROTOCOL FOR ALL SUPPLY PURCHASES.
If you need supplies, we STRONGLY encourage you to call ahead and prepay over the phone with a credit card as this will help limit person-to-person contact. However we will take cash or check if unable to use a credit card. When you arrive at the clinic, call us and we will deliver your pet’s medication/food/supplies to your car.
WE ARE NOW SCHEDULING ALL MEDICALLY RELATED APPOINTMENTS.
This includes annual/healthy exams with vaccines as well as injury or illness exams. This includes all vaccination requirements – we are seeing pets that are NOT currently due for a Rabies vaccine but are due for other vaccinations or tests.
WE ARE STILL NOT SCHEDULING NON-MEDICALLY RELATED APPOINTMENTS.
We will not be scheduling routine nail trims, anal gland expressions or technician appointments for non-medical services. If you are not sure if your pet’s appointment would qualify as a medical service, please call us to discuss. If your pet has a history of health issues regarding their nails or anal glands, we will discuss that with you when you call.
DUE TO HIGH APPOINTMENT DEMAND,
EXISTING PATIENTS THAT ARE SICK OR INJURED
WILL BE GIVEN PRIORITY IN BOOKING.
We understand this is stressful and we are doing everything we can to carefully balance between providing the care our patients need and the safety our staff and clients need in this uncertain time.
We will keep you updated with any changes as they occur. Stay healthy and safe.
