COVID-19 PROTOCOL UPDATE
7/1/2020
WE ARE EXPERIENCING EXTREMELY HIGH CALL VOLUME. IF YOU REACH OUR VOICEMAIL DURING REGULAR BUSINESS HOURS, PLEASE LEAVE A MESSAGE INCLUDING YOUR NAME, YOUR PET’S NAME AND YOUR PHONE NUMBER AND WE WILL RETURN YOUR CALL BY THE NEXT BUSINESS DAY.
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WE WILL CONTINUE TO BE UTILIZING A CURBSIDE OR DROP OFF PROTOCOL FOR ALL APPOINTMENTS AND SUPPLY PURCHASES.
When you arrive for an appointment, the front door will be locked. Please call 401-658-0751 when you arrive and a technician will take a brief history over the phone with you. A technician will then come out to your car to retrieve your pet and bring ONLY your pet inside. The doctor will call you from the building to discuss the exam findings.
If you need supplies, we STRONGLY encourage you to call ahead and prepay over the phone with a credit card as this will help limit person-to-person contact. When you arrive at the clinic, call us and we will deliver your pet’s medication/food/supplies to your car.
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WE ARE SCHEDULING ALL MEDICALLY RELATED APPOINTMENTS.
We are scheduling all medically related appointments – both sick/injury visits as well as well visits with vaccines. Due to high appointment demand, existing patients that are sick or injured will be given priority in booking.
Due to high appointment demand, we strongly recommend you call to schedule your pet’s vaccine visit as soon as you receive your reminder text or email.
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WE ARE NOT SCHEDULING NON-MEDICALLY RELATED APPOINTMENTS.
We will not be scheduling routine nail trims, anal gland expressions or technician appointments for non-medical services. If you are not sure if your pet’s appointment would qualify as a medical service, please call us to discuss. If your pet has a history of health issues regarding their nails or anal glands, we will discuss that with you when you call.
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We are doing everything we can to carefully balance between providing the care our patients need and the safety our staff and clients need in this uncertain time. We appreciate your patience and understanding in this challenging time.
We will keep you updated with any changes as they occur. Stay healthy and safe.
