COVID-19 UPDATEGood Morning, we hope this message finds you and your family well. We wanted to update you with changes to our clinic protocols. These protocols are changing frequently and we are trying to keep everyone up to date as quickly as possible.Starting today, Monday 3/23/20:
WE WILL NO LONGER BE ALLOWING ANY CLIENTS INSIDE THE CLINIC.
We will be utilizing a drop off protocol for all appointments. When you arrive, the front door will be locked. Please call 401-658-0751 when you arrive and a technician will take a brief history over the phone with you. A technician will then come out to your car to retrieve your pet and bring ONLY your pet inside. The doctor will call you from the building to discuss the exam findings.
If you need supplies, we STRONGLY encourage you to call ahead and prepay over the phone with a credit card. When you arrive at the clinic, call us and we will deliver your pet’s medication/food/supplies to your car.
WE ARE NO LONGER SCHEDULING NON-EMERGENT APPOINTMENTS.
We will still see sick or injured pets on a daily basis and will still see animals that are DUE OR OVERDUE for a Rabies vaccine. However, starting today, we will not be scheduling routine nail trims, anal gland expressions or technician appointments for non-emergent services. If you are not sure if your pet’s appointment would qualify, please call us to discuss. If your pet has a history of health issues regarding their nails or anal glands, we will discuss that with you when you call.
We are STRONGLY encouraging (but not requiring) clients pay by credit card over the phone when able. This will help limit person-to-person contact.
We understand this is stressful and we are doing everything we can to carefully balance between providing the care our patients need and the safety our staff and clients need in this uncertain time.
We will keep you updated with any changes as they occur. Stay healthy and safe.
If you have questions regarding your pet and COVID-19, please follow the link below to the American Veterinary Medical Association as they are providing the most up to date information.
https://www.avma.org/res…/animal-health-and-welfare/covid-19
