We’re happy to have you as a new client! If you have not yet registered your pet with us, please give the office a call at 401-658-0751 and speak with our receptionists to create an account. If you have created your account and made your appointment, read below for some helpful tips and what you can expect with your first visit!
Please arrive for your first visit a few minutes early. This allows both you and our receptionists ample time to get paperwork completed before your visit begins. Please feel free to download the New Patient Registration Form by clicking on “New Clients” and selecting “New Patient Registration Form.” Filling this form out at home and bringing it with you will save time during your first visit! Please note: While waiting in our lobby area, we require all dogs and cats to remain either leashed or in a carrier and by your side. New surroundings and smells can be very stressful for animals. For this reason, we also do not recommend allowing your pet to “meet and greet” with other animals while in the office. An animal that is normally very friendly may feel fearful when at the vet’s office, which can lead to accidents. We thank you for your cooperation in this matter.
Once your paperwork is complete, the receptionists will pass along your pet’s information to one of our veterinary technicians, who will then invite you into one of our spacious exam rooms. Your technician will begin the exam by taking your pet’s vital signs and weight. They will take your pet’s temperature, pulse and respiration. Your technician will ask some basic questions regarding your pet’s lifestyle and eating habits at home. If you have any questions or concerns, you can feel free to bring this up with your technician so they may relay your concerns to the doctor. Our technicians will be more than happy to provide estimates for the services your pet is due for that day.
If your pet is due for blood work, our technician will escort your pet to our state-of-the-art treatment facility. This provides a sterile and quiet environment for your pet and allows for the safety of our staff. (If you would prefer your pet’s blood work be drawn in the room, please feel free to ask. We are happy to accommodate our client’s requests.) Following blood work, your pet will return to you. Your technician will then prepare any vaccines or medications your pet may need while the doctor reviews your pet’s medical history before performing a physical exam.
The time you spend with your veterinarian during the physical exam is essential to providing a happy and healthy life for your pet. We encourage owners to ask any and all questions they may have regarding any aspect of their pet’s health during this portion of your visit. Your doctor will explain each part of the physical exam and what she is looking for. Diamond Hill Animal Clinic believes in continuing client education at every visit! Please note that while our doctors do their best to do the most thorough exam possible, some pets do get very stressed during a vet visit. If at any time the doctor feels your pet’s stress level has exceeded an acceptable limit, she may stop the exam and have you schedule a recheck for another day or time. The comfort and safety of our patients and staff is our utmost priority.
Following your pet’s physical, you will have another chance to speak with the doctor regarding any concerns you may have. If you have no further questions, the doctor will summarize what it is she suggests and will allow the technician to adjust your estimate accordingly. If further testing and/or medication is required, it will either be completed in your exam room or in our treatment room.
Upon check-out, our receptionists will be happy to get any preventative medications your pet may need (Heartworm prevention, flea & tick prevention, etc.) and schedule recheck appointments, if necessary. Please note that payment is expected when services are rendered. Diamond Hill Animal Clinic does not provide payment plans. We do accept cash, Visa, MasterCard, Discover, American Express, Care Credit and checks (valid state-issued ID required).